All Rosy Reveries jewelry is made with the highest quality. If you are not happy with your purchase, please email me at firstname.lastname@example.org right away. To return or exchange your item(s), you must contact me within 7 days, and item(s) must be mailed back within 14 days. You are responsible for shipping costs to return your item(s). Personalized and customized goods are exempt from returns or exchanges.